Last updated: August 10, 2026

At [Your Business Name], we want you to be satisfied with your purchase. This Refund & Return Policy explains how returns, exchanges, and refunds work for orders placed on our website and through our sales channels.

1. Scope

This policy applies to orders placed directly on our website (https://agtostore.in/, https://agto.co.in/). Orders placed on Amazon, Flipkart, or other marketplaces are subject to the return and refund policies of those platforms in addition to applicable law.

2. Custom and Print-on-Demand Products

Products printed with your custom design, name, photo, or personalised text are made to order and generally not eligible for return or refund unless:

• The product is defective, damaged, or materially different from what was ordered
• We printed the wrong design, size, or product due to our error
• The item arrived damaged in transit (subject to verification with photos/videos within 48 hours of delivery)

Please review your design carefully before confirming your order.

3. Standard (Non-Custom) Products

For ready-made or non-personalised products, you may request a return within 7 days of delivery if:

• The product is unused, unworn, and in original condition with tags/packaging intact
• The product is defective or incorrect due to our error

Return shipping costs may apply unless the return is due to our mistake or a defective product.

4. Non-Returnable Items

• Customised or personalised print-on-demand items (except as stated above)
• Items damaged due to misuse, washing contrary to care instructions, or normal wear
• Products without proof of purchase
• Items returned after the applicable return window

5. How to Request a Return or Refund

1. Contact us within the applicable timeframe at shop.agto@gmail.com or store.agto@gmail.com with your order number, photos of the product/issue, and reason for the request.
2. Our team will review your request and respond within 3–5 business days.
3. If approved, we will provide return instructions or arrange replacement/refund as applicable.

Phone / WhatsApp: 9123784936

6. Refund Processing

• Approved refunds are processed to the original payment method where possible.
• Refunds may take 5–10 business days (or longer depending on your bank or payment provider) after approval.
• Shipping charges are non-refundable unless the return is due to our error or a defective product.

7. Exchanges

Exchanges may be offered for size or colour issues on eligible non-custom products, subject to stock availability. Contact us before returning any item.

8. Cancellations

Orders may be cancelled before production or dispatch. Once a custom print order enters production, cancellation may not be possible. Contact us immediately if you need to cancel.

9. Consumer Rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and other applicable Indian laws.