{"id":113,"date":"2026-08-10T13:27:45","date_gmt":"2026-08-10T13:27:45","guid":{"rendered":"https:\/\/agto.co.in\/?page_id=113"},"modified":"2026-08-10T13:27:45","modified_gmt":"2026-08-10T13:27:45","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/agto.co.in\/?page_id=113","title":{"rendered":"Refund &#038; Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"113\" class=\"elementor elementor-113 elementor-bc-flex-widget\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8067fc1 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"8067fc1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22155a6\" data-id=\"22155a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f689d6 elementor-widget elementor-widget-heading\" data-id=\"3f689d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Legal Information<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7558b4f elementor-widget elementor-widget-heading\" data-id=\"7558b4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund &amp; Return Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ccfe296 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ccfe296\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d481622\" data-id=\"d481622\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-343f805 elementor-widget elementor-widget-text-editor\" data-id=\"343f805\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<nav class=\"agto-legal-nav\" aria-label=\"Legal pages\"><h2 class=\"agto-legal-nav-title\">Legal Pages<\/h2><ul><li><a href=\"https:\/\/agto.co.in\/?page_id=3\">Privacy Policy<\/a><\/li><li><a href=\"https:\/\/agto.co.in\/?page_id=18\">Terms &amp; Conditions<\/a><\/li><li class=\"is-active\"><a href=\"https:\/\/agto.co.in\/?page_id=113\">Refund &amp; Return Policy<\/a><\/li><li><a href=\"https:\/\/agto.co.in\/?page_id=114\">Shipping &amp; Delivery Policy<\/a><\/li><li><a href=\"https:\/\/agto.co.in\/?page_id=115\">Disclaimer<\/a><\/li><li><a href=\"https:\/\/agto.co.in\/?page_id=21\">Cookie Policy<\/a><\/li><li><a href=\"https:\/\/agto.co.in\/?page_id=117\">Custom Design Policy<\/a><\/li><\/ul><\/nav>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-20fc958\" data-id=\"20fc958\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fdca4bd elementor-widget elementor-widget-text-editor\" data-id=\"fdca4bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<div class=\"agto-legal-content\">\n<p><em>Last updated: August 10, 2026<\/em><\/p>\n<p>At <strong>[Your Business Name]<\/strong>, we want you to be satisfied with your purchase. This Refund &#038; Return Policy explains how returns, exchanges, and refunds work for orders placed on our website and through our sales channels.<\/p>\n\n<h2>1. Scope<\/h2>\n<p>This policy applies to orders placed directly on our website (https:\/\/agtostore.in\/, https:\/\/agto.co.in\/). Orders placed on Amazon, Flipkart, or other marketplaces are subject to the return and refund policies of those platforms in addition to applicable law.<\/p>\n\n<h2>2. Custom and Print-on-Demand Products<\/h2>\n<p>Products printed with your custom design, name, photo, or personalised text are <strong>made to order<\/strong> and generally <strong>not eligible for return or refund<\/strong> unless:<\/p>\n<ul>\n<li>The product is defective, damaged, or materially different from what was ordered<\/li>\n<li>We printed the wrong design, size, or product due to our error<\/li>\n<li>The item arrived damaged in transit (subject to verification with photos\/videos within 48 hours of delivery)<\/li>\n<\/ul>\n<p>Please review your design carefully before confirming your order.<\/p>\n\n<h2>3. Standard (Non-Custom) Products<\/h2>\n<p>For ready-made or non-personalised products, you may request a return within <strong>7 days of delivery<\/strong> if:<\/p>\n<ul>\n<li>The product is unused, unworn, and in original condition with tags\/packaging intact<\/li>\n<li>The product is defective or incorrect due to our error<\/li>\n<\/ul>\n<p>Return shipping costs may apply unless the return is due to our mistake or a defective product.<\/p>\n\n<h2>4. Non-Returnable Items<\/h2>\n<ul>\n<li>Customised or personalised print-on-demand items (except as stated above)<\/li>\n<li>Items damaged due to misuse, washing contrary to care instructions, or normal wear<\/li>\n<li>Products without proof of purchase<\/li>\n<li>Items returned after the applicable return window<\/li>\n<\/ul>\n\n<h2>5. How to Request a Return or Refund<\/h2>\n<ol>\n<li>Contact us within the applicable timeframe at shop.agto@gmail.com or store.agto@gmail.com with your order number, photos of the product\/issue, and reason for the request.<\/li>\n<li>Our team will review your request and respond within 3\u20135 business days.<\/li>\n<li>If approved, we will provide return instructions or arrange replacement\/refund as applicable.<\/li>\n<\/ol>\n<p>Phone \/ WhatsApp: 9123784936<\/p>\n\n<h2>6. Refund Processing<\/h2>\n<ul>\n<li>Approved refunds are processed to the original payment method where possible.<\/li>\n<li>Refunds may take 5\u201310 business days (or longer depending on your bank or payment provider) after approval.<\/li>\n<li>Shipping charges are non-refundable unless the return is due to our error or a defective product.<\/li>\n<\/ul>\n\n<h2>7. Exchanges<\/h2>\n<p>Exchanges may be offered for size or colour issues on eligible non-custom products, subject to stock availability. Contact us before returning any item.<\/p>\n\n<h2>8. Cancellations<\/h2>\n<p>Orders may be cancelled before production or dispatch. Once a custom print order enters production, cancellation may not be possible. Contact us immediately if you need to cancel.<\/p>\n\n<h2>9. Consumer Rights<\/h2>\n<p>Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and other applicable Indian laws.<\/p>\n\n<div class=\"agto-legal-related\"><strong>Related policies:<\/strong> <a href=\"https:\/\/agto.co.in\/?page_id=18\">Terms &amp; Conditions<\/a> | <a href=\"https:\/\/agto.co.in\/?page_id=114\">Shipping &amp; Delivery Policy<\/a> | <a href=\"https:\/\/agto.co.in\/?page_id=117\">Custom Design Policy<\/a><\/div>\n\n<div class=\"agto-legal-contact-box\">\n<h2>Contact Us<\/h2>\n<p>If you have questions about this policy, contact us:<\/p>\n<ul>\n<li><strong>Business:<\/strong> [Your Business Name]<\/li>\n<li><strong>Address:<\/strong> G1, KC Avenue, Garia Place, Garia, Kolkata, West Bengal, Pin &#8211; 700084<\/li>\n<li><strong>Phone \/ WhatsApp:<\/strong> 9123784936<\/li>\n<li><strong>Email:<\/strong> <a href=\"mailto:shop.agto@gmail.com\">shop.agto@gmail.com<\/a>, <a href=\"mailto:store.agto@gmail.com\">store.agto@gmail.com<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p> [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/agto.co.in\/?page_id=113\">Read More&#8230;<span class=\"screen-reader-text\"> from Refund &#038; Return Policy<\/span><\/a><\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-113","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/agto.co.in\/index.php?rest_route=\/wp\/v2\/pages\/113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agto.co.in\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agto.co.in\/index.php?rest_route=\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/agto.co.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=113"}],"version-history":[{"count":1,"href":"https:\/\/agto.co.in\/index.php?rest_route=\/wp\/v2\/pages\/113\/revisions"}],"predecessor-version":[{"id":118,"href":"https:\/\/agto.co.in\/index.php?rest_route=\/wp\/v2\/pages\/113\/revisions\/118"}],"wp:attachment":[{"href":"https:\/\/agto.co.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}